Spinarahub — Help Center
Welcome to the Spinarahub Help Center.
Here you can find quick answers, request assistance, manage your account, update security settings, and learn how Spinarahub Coins work across the platform.
Spinarahub is a free-to-play social gaming experience.
All activity uses virtual Spinarahub Coins, which have no real-money value and cannot be exchanged, withdrawn, traded, or converted into financial rewards or real-world items.
Frequently Asked Questions (FAQ)
1) What are Spinarahub Coins?
Spinarahub Coins are our platform-exclusive virtual currency used to enjoy games and features on Spinarahub.com.
They are for entertainment only and cannot be converted into real money or real-world rewards.
2) I can’t log in — what should I do?
Try selecting Forgot Password on the login page.
If you still cannot sign in, please contact our Support Team from your registered email address:
3) How do I set purchase limits?
You may request daily, weekly, or monthly Spinarahub Coin purchase limits at any time by contacting Support.
4) Can I pause my account or self-exclude?
Yes. Spinarahub provides voluntary responsible-play tools, including:
- Short Break: 24 hours or 7 days
- Self-Exclusion: Minimum 6 months
Full details are available under Responsible Play in this Help Center.
5) Will my Spinarahub Coins disappear if my account is paused?
No. Once your account is reactivated, your virtual balance will return to the exact amount you had before the pause.
Refunds or transfers of virtual coins are not available.
6) I’m experiencing a technical problem — what should I try first?
Before requesting help, please try:
- Clearing your browser/app cache
- Updating your browser or the Spinarahub app
- Switching to another device or network connection
If the issue continues, contact Support and include:
- A brief description
- Time/date of the issue
- A screenshot (if possible)
Responsible Play
Spinarahub promotes safe, balanced, and enjoyable entertainment.
You may request the following optional controls:
- Purchase Limits: daily / weekly / monthly
- Short Break: 24 hours or 7 days
- Self-Exclusion: minimum 6 months
To submit a request, email: **[email protected]**
Include:
- Your registered account email
- The type of limit or break you want applied
Changes take effect once confirmed in writing.
If a limit or break does not activate after confirmation, please notify Support immediately.
Account Management
Change Password
Go to: Account Settings → Security → Change Password
Change Email
Contact Support to request an email update. Verification steps may apply.
Deactivate or Close Account
Email Support with the subject: “Deactivate my account”.
Data Requests (Access or Deletion)
Use the subject: “Data Request”.
Identity verification is required for all data-related requests.
Security
Spinarahub uses layered security systems and encryption to help protect player information.
For your safety:
- Never share your password
- Avoid using “Remember Me” on shared devices
- Enable multi-factor authentication (if available)
Platform Status & Maintenance
If major outages occur, we will notify Users through in-platform alerts or email.
Routine maintenance may take place periodically and may cause temporary interruptions.
Contact Us — Available 24/7
Support Email: [email protected]
For faster assistance, please include:
- Full Name
- Account Email
- Device + browser/app version
- Brief description of the issue
- Screenshots (if relevant)
Community Updates
Visit the official links in the footer at Spinarahub.com for news, feature updates, and community announcements.
Submit a Request (Contact Form Fields)
- Full Name
- Account Email (required)
- Topic (Account / Purchases & Limits / Technical Issue / Responsible Play / Data & Privacy / Other)
- Message (up to 2,000 characters)
- Attachments (optional)
- Consent checkbox: “I agree to the processing of my data to handle this request.”
Response Times
- Auto-confirmation: Instant
- First reply: Within 24 hours
- Complex cases: 48–72 hours
Escalation (Complaints)
Use subject line: “Complaint – Escalation”.
A senior specialist will review your case and respond within 72 business hours.
Quick Links
- Privacy Policy
- Terms & Conditions
- Responsible Play Guidelines
Spinarahub — Play for fun. Play responsibly.