Responsible Gaming

Spinarahub Responsible Social Gaming Policy

Last Updated: 22 August 2025

At Spinarahub, responsible gaming is a core value. We aim to create a safe, enjoyable, and well-managed entertainment space where every player feels supported. Your wellbeing matters, and we are committed to maintaining a gaming environment that is positive, balanced, and fully within your control.

Online gaming should be fun — but we also recognize that it requires mindful use. For this reason, Spinarahub.com offers tools, guidance, and protective measures to encourage healthy gaming habits at all times.

Our mission is simple: provide a vibrant entertainment platform while ensuring your play stays sustainable and safe.

Player Protection Policy

1. Protection of Minors

The internet is widely accessible, making digital safety more important than ever. Parents and guardians play a key role in preventing minors from accessing adult-focused gaming experiences.

We strongly encourage the use of filtering and monitoring tools to block youth access to unsuitable online content.

2. Tips for Parents

To help maintain a secure digital environment for your household:

Keep your login information private.
Avoid leaving your device unlocked or unattended when logged in.
Do not use “Remember Me” features on shared devices.
Supervise minors’ use of all mobile, tablet, and computer devices.
Keep payment cards and financial details out of children’s reach.
Never allow minors (under 18) to engage in adult-oriented gaming.
Use filtering software to block inappropriate online content.
On shared devices, limit access for anyone under the legal age.

Parents may consider tools such as Qustodio, Bark, Kaspersky Safe Kids, or Google Family Link.

3. Tips for Players

Responsible play starts with mindful decisions. Before engaging on Spinarahub.com:

Play only if it is your personal choice.
Set a spending limit for entertainment beforehand.
Review the rules of each game before you start.
Avoid playing if:

– It interferes with daily responsibilities

– You are in recovery for dependency issues

– You are under the influence of substances

– You intend to play for financial obligations or debt concerns

4. Keeping Track of Your Play

Keep Entertainment Fun

Online social gaming should be a light, enjoyable pastime — never an alternative to real-life commitments. Play moderately and focus on the experience.

Set a Budget

Decide your entertainment spend and stick to it. Purchase Spinarahub Coins only if they comfortably fit within your budget. Free play options may also be available depending on platform features.

Monitor Your Time

Gaming should complement your day, not dominate it. Treat it like any leisure activity — comparable to watching a movie or going out with friends.

Use Our Gaming Management Tools

Need a pause? You can take temporary breaks or request long-term exclusions at any moment.

Reflect on Your Habits

If you feel uncertain about the frequency of your play, use our self-assessment section to evaluate your gaming patterns.

5. Staying in Control

To support responsible play, Spinarahub provides several tools for managing your activity. You may request limits on your Spinarahub Coin purchases:

Daily purchase limits
Weekly purchase limits
Monthly purchase limits

To set a limit, contact Customer Support at **[email protected]**.

Limits are applied after processing and will only take effect once confirmed in writing. If you notice they are not active, notify us immediately.

You can revise or remove limits any time through our support team.

Take a Break & Account Closure Options

Take a Break

You may temporarily lock your account for 24 hours or 7 days.

Once active, a break cannot be reversed until the set time expires.

When the period ends, access resumes automatically unless you request otherwise.

To initiate a break, contact support at **[email protected]**.

Processing time may vary, and your break becomes active only after written confirmation.

Self-Exclusion Options

How Self-Exclusion Works

Self-exclusion is a longer-term restriction preventing access to Spinarahub.com services.

The minimum duration is 6 months, with the option to choose a longer period.

Once applied, self-exclusion cannot be lifted until the end of the chosen timeframe. We apply comprehensive blocks to restrict account access, although no method can guarantee 100% prevention.

Your commitment is essential — please do not attempt to bypass restrictions.

During self-exclusion, no points, login streaks, or activity-based benefits accumulate.

Virtual Coins During Breaks, Deactivation, or Self-Exclusion

Your account remains inactive during these periods.

If later reactivated, your virtual coin balance returns to the amount held before the restriction.

Virtual coins cannot be refunded or transferred during these states.

Any pending actions requiring account activity will not be processed until restrictions lift.

Account Information During Restricted Periods

Spinarahub retains required account information in accordance with our privacy standards.

We take reasonable steps to avoid sending marketing communications during restricted periods, though occasional errors may occur. If that happens, notify us at **[email protected]**.

For gaming or transaction history access during restricted periods, contact support directly, as online tools may be unavailable.

Making a Self-Exclusion Request

To request self-exclusion, email **[email protected]** or use our 24/7 help form.

Your restriction becomes effective only after written confirmation.

If you see that the restriction has not been applied, it is your responsibility to inform us immediately.

Deactivating Your Spinarahub Account

If you wish to close your account without choosing a timeframe, you may request deactivation.

Your data remains stored, allowing you to return whenever you choose by contacting support.

Tips for Self-Exclusion on Spinarahub

Consider excluding yourself from other gaming platforms as well.
Limit exposure to gaming-related content on social media.
After exclusion, marketing emails stop — allow up to 24 hours for updates.
Ignore any messages received during this short transition window.

Exclusion for Unregistered Players

If you do not have an account but want to prevent future access, email us at **[email protected]** with:

Full name
Residential address
Email address
Age

This allows us to block future registrations. To reverse this, a written request is required.

Spinarahub may also initiate exclusion if there are indications of problematic gaming behavior.

Activity Statement

You may review your gaming history directly through the platform.

For additional data beyond what is shown online, contact our Customer Support team at any time.

6. Self-Assessment

If you are concerned about your own gaming habits or someone else’s, reflect on these questions:

Do you frequently think about past or future gaming sessions?
Do you hide or minimize how much you play?
Do interruptions during play frustrate you?
Do you binge after taking a break?
Do you use gaming to cope with difficult emotions?
Do you play very early in the morning?
Do you find ways to play even when away from home?
Do you exceed the limits you set for yourself?
Do you lose sleep because of gaming?
Have you skipped responsibilities or school/work to play?
Have you uninstalled games only to return later?
Do you feel guilt or shame about gaming?
Has gaming caused arguments?
Has it replaced hobbies or social activities?
Do you forget obligations because of gaming?
Do you become defensive when someone mentions overplaying?
Are your gaming hours increasing over time?
Do you avoid social events to keep playing?
Have you lost touch with friends or family due to gaming?
Do you experience intense emotional highs or lows from gaming?

Multiple “yes” answers may indicate the need to set stronger boundaries or seek support.

7. Support Organizations

If you need external help, you can contact GamCare (National Gambling Helpline & Support Services) at:

0808 8020 133

Note: GamCare is an independent support service and is not affiliated with Spinarahub.

They do not provide customer service or dispute assistance for Spinarahub accounts.